Privacy Policy
Effective date: April 2026
SequoAI ("we", "us", "our") is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable national data protection laws.
1. Data Controller
SequoAI | Contact: support@sequoai.com
2. What Data We Collect
- Identity data: name, email address, phone number
- Shipping data: delivery address (street, city, postal code, country)
- Payment data: processed exclusively by Stripe (we do not store card numbers or bank details)
- Communication data: email correspondence, support requests
- Marketing preferences: newsletter subscription status, consent timestamps
- Technical data: browser type, IP address, language preference (for website functionality)
3. Purpose and Legal Basis
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling orders | Performance of a contract (Art. 6(1)(b) GDPR) |
| Sending order confirmations and shipping updates | Performance of a contract (Art. 6(1)(b) GDPR) |
| Sending marketing newsletters | Consent (Art. 6(1)(a) GDPR) — only with explicit opt-in |
| Improving our website and services | Legitimate interest (Art. 6(1)(f) GDPR) |
| Compliance with legal obligations | Legal obligation (Art. 6(1)(c) GDPR) |
4. Data Retention
We retain your personal data for the duration of the contractual relationship and for the legally mandated archival period thereafter (typically 5–10 years depending on jurisdiction). Newsletter subscriber data is retained until you unsubscribe. You may request deletion at any time.
5. Third-Party Data Processors
| Processor | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Name, email, payment details |
| Resend / SendGrid | Transactional and marketing emails | Name, email address |
| Vercel / Hosting provider | Website hosting | IP address, browser data (server logs) |
All processors are bound by data processing agreements compliant with GDPR.
6. Your Rights
Under GDPR, you have the right to:
- Access your personal data and request a copy
- Rectify inaccurate or incomplete data
- Erase your data ("right to be forgotten")
- Restrict processing of your data
- Data portability (receive your data in a machine-readable format)
- Object to processing based on legitimate interest
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact support@sequoai.com. We will respond within 30 days.
7. Cookies
See our Cookie Policy for details on cookies used on this website.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS/SSL), access controls, and regular security reviews.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or website notification.
10. Contact & Complaints
For questions or complaints regarding data protection, contact support@sequoai.com. You also have the right to lodge a complaint with your national data protection authority.